Shipping & Delivery
At mentalmens, we are committed to delivering your order as efficiently and transparently as possible. This Shipping & Delivery Policy outlines everything you need to know about how your order will arrive.
1. Order Processing
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Orders are typically processed within 1–3 business days after the order is placed.
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Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Regions
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We ship worldwide, with a focus on the United States, Canada, United Kingdom, Germany, France, and other European countries.
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We currently do not ship to sanctioned or high-risk countries (see checkout for restricted destinations).
3. Shipping Time Estimates
|
COUNTRY |
RATE(Standard Shipping) |
ORDER OVER $79(After Discount) |
TRANSIT TIME(Business Days) |
|
United States |
$9.99 |
Free |
9-14 Days |
|
Canada |
$9.99 |
Free |
9-14 Days |
|
Australia |
$9.99 |
Free |
9-14 Days |
|
United Kingdom |
$9.99 |
Free |
9-14 Days |
|
Rest Of Worrld |
$9.99 |
Free |
9-14 Days |
Note: Shipping times are estimates and may vary due to customs, weather, or carrier delays.
4. Shipping Fees
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Shipping fees are calculated at checkout based on location and selected shipping method.
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Free shipping may be offered during promotions or for orders over a certain amount.
5. Tracking Your Order
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Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
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You can track your package through the carrier's website or via your account on mentalmens.com.
6. Customs & Import Taxes
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International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.
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These charges are not included in the item price or shipping cost and are the customer's responsibility.
7. Lost or Delayed Packages
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If your package is significantly delayed or appears lost, please contact us at service@mentalmens.com.
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We will work with the carrier to resolve the issue as quickly as possible.
8. Incorrect Address or Failed Delivery
- Please ensure your shipping address is accurate when placing your order.
- We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us, we can reship it (additional charges may apply) or issue a refund minus shipping fees.
9. Contact Us
For any shipping-related questions, please reach out to our support team at:📧 Email: service@mentalmens.com